Thanks for your reply. I'm using 18.104.22.168, downloaded a week ago, build date 8/30. Surely there isn't a more recent version than this?
We frequently update our programs. For example: Mac Travel Recorder has been updated twice in the last week.
Only when there are big changes, we'll announce a major update.
So, if you encounter problems, it's always a good idea to download the latest version.
BTW, I emailed their support yesterday; no reply yet.
The best place to get support is this forum.
I'll be demanding a refund if they blow me off much longer.
There are several ways to get the support you need, but I don't think that is one of them.
As an old proverb says: “You’ll catch more flies with honey than with vinegar.”